Medika SA ("we" and "us") is the operator of (https://melcura.co.za/) ("Website"). By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Shipping and returns policy
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping costs are a standard flat rate and added during checkout based on order price. Orders over R250 qualify for free shipping. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
Medika SA will happily accept returns due to change of mind as long as a request to return is received within 14 days of receipt of item and are returned in original packaging, unused and in a resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. Medika SA will refund the value of the goods returned but will NOT refund the value of any shipping paid.
*Please Note: We are currently experiencing delivery delays as a result of the lockdown restrictions. Please contact us on firstname.lastname@example.org to track your order.
We currently only deliver within South Africa.
Delivery to main centres/larger cities takes approximately 1 -2 working days from date of dispatch
Delivery to outlying towns/smaller cities takes approximately 2-3 working days from date of dispatch
Orders are usually dispatched within 2 business days of payment of order.
Our warehouse operates on Monday - Friday 08:00 – 16:00, except on public holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Should items ordered be out of stock, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer us to process a refund.
Change of delivery address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
Items out of stock
Should items ordered be out of stock, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Delivery time exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the courier.
Parcels damaged in-transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service department. If the parcel has been delivered without you being present, please contact our customer service department on email@example.com to review possible options.
VAT has already been applied to the price of the goods as displayed on the website.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service enquiries, please email us at firstname.lastname@example.org.